Refund Policy

We understand that circumstances can change and that, in some situations, a refund may be appropriate. The terms below explain when and how refunds apply to payments connected with TutorLynk, operated by Bright Edutech Pvt Ltd (CIN: U85499WB2025PTC285403). Please read them carefully.

1. Payments made directly to tutors

We are not responsible for any amount a guardian or student pays directly to a tutor, including any advance paid for the tutor's services. Our refund terms apply only to amounts received directly into our business account.

2. Consultancy fee is non-refundable

The consultancy fee charged on the tutor's or guardian's side is non-refundable. This fee covers the administrative costs of the matching process and the ongoing support we provide.

3. Payments for tutoring services

Where a payment for tutoring services has been made directly to us, the following terms apply:

A. Cancellation before tutoring begins

If a guardian cancels before the agreed start date, they may be eligible for a refund of the amount paid directly to us. Any administrative or processing charges connected with the payment may be deducted, and the balance is refunded within two weeks.

B. Cancellation after tutoring has started

Once tutoring has begun, any refund of amounts paid directly to us is considered on a case-by-case basis and may depend on the tutor's agreement. We recommend discussing the matter with us directly so the position for that arrangement can be determined.

C. Unsatisfactory service

If a tutor's service is unsatisfactory or does not meet the standards agreed, a guardian may request a refund. In such cases, we will first try to connect you with up to two alternative tutors. If a replacement is suitable, the arrangement continues as normal. If none of the replacements is satisfactory, we will deduct the amount for the classes already conducted, and the remaining balance is refunded within two weeks, subject to the tutor's agreement.

4. Communication and resolution

We encourage open communication between the guardian and the tutor to resolve any concerns before a refund is considered. If a resolution cannot be reached, please contact our support team; we will help mediate and assess the request on a case-by-case basis.

5. Time limit for refund requests

Refund requests should be made within a reasonable time — usually within 7 days of the event that gives rise to the request. Any applicable processing or administrative charges may be deducted from the refund amount.

6. Our commitment

We aim to keep the refund process fair and transparent, taking the circumstances of each case into account. Our goal is to provide reliable service and support to both guardians and tutors, and to address any concerns that arise in connection with tutoring services.

Contact us

For any refund-related questions, contact:
Bright Edutech Pvt Ltd (CIN: U85499WB2025PTC285403)
Mothabari, Malda, West Bengal, India - 732207
Email: info@tutorlynk.com
Phone: +91 9134332723 & +91 9134332726